The New Orleans Jazz & Heritage Festival is offering full refunds to those who purchased tickets to the 2020 Jazz Fest, which was canceled due to the COVID-19 pandemic. The deadline to request a refund is 11:59 p.m. CDT this Friday, May 29.
Online purchasers have the option of transferring their tickets for Jazz Fest 2021, which takes place April 22 through May 2. In a statement, Jazz Fest organizers said, “We’d love to see you at Jazz Fest 2021, but we understand that your plans may not allow you to attend.”
Those who prefer a refund rather than a transfer will get their money back, depending on how and where tickets were purchased. Below is information from the Jazz Fest website:
All Jazz Fest 2020 tickets purchased at the Festival’s walk-up box office at the Smoothie King Center will be refunded as follows:
If you purchased at the Smoothie King Center with a CREDIT CARD:
Credit card transactions will automatically be credited to the card used to make the purchase for the total amount of purchase. These credits will post within 30 days.If you purchased at the Smoothie King Center with CASH:
To receive a refund please CLICK HERE and complete the requested information in order to request your refund. Some important information:
Your tickets are your receipts, therefore you must upload a copy of each ticket you are requesting a refund for
Refunds will be for the face value printed on the ticket which includes all fees paid
Refunds will be provided via check made out to the name and address entered
Refund checks may take up to 4-6 weeks to process
There is a 10 ticket limit per form. You may fill out multiple forms if required OR you can mail in your tickets. Please reach out to [email protected] for information on mailing your refund request.The deadline for submitting refund requests is 11:59pm CST on May 29, 2020 (no exceptions)
No refunds or exchanges will be available at the Smoothie King Center box office at any time. 2020 tickets purchased at the Smoothie King Center will not be valid at the 2021 Festival.
For more information, click here to visit the official website for the New Orleans Jazz Fest.
